FAQ

Here are a few of our most frequently asked questions.

Please visit our Contact page for details on how to get in touch should you still have any questions.

Do you ship worldwide?

Yes.

Our products are dispatched from fulfillment centers around the world which allows us to offer very competitive shipping costs and delivery times.

How much are the shipping costs?

Whilst shipping costs will vary our products are dispatched from fulfillment centers around the world which allows us to offer very competitive shipping costs.

Your basket and checkout will tell you your shipping cost.

How long will it take for my order to arrive?

Whilst delivery times will vary our products are dispatched from fulfillment centers around the world which allows us to offer very competitive delivery times.

Your basket and checkout will tell you your estimated delivery date.

My order has been dispatched, can I track it?

We do not offer order tracking. If your estimated delivery window has passed please get in touch with us and we’ll find out what’s going on for you.

Can I change or cancel my order?

Unfortunately, once your order is placed it cannot be changed or cancelled.

What payment methods do you accept?

We currently accept Google Pay, and Apple Pay along with all major credit/debit cards including VISA, Mastercard, and American Express. 

My purchase is faulty, what do I do?

Please contact us by emailing info@blueberryattic.com as soon as the fault is identified, letting us know the full details of the fault along with whether you would like a refund or a replacement.

We will then raise a returns request and let you know what to do next.

Please do NOT return anything without a valid return number. Any such returns will not be processed.

Can I change my mind after my order has arrived?

Please contact us by emailing info@blueberryattic.com within 14 days of the delivery date letting us know you would like to return your goods. 

We will then raise a returns request and let you know what to do next.

Please do NOT return anything without a valid return number. Any such returns will not be processed.

What are the latest order-by dates for delivery by Christmas?

To make sure you receive your items before Christmas please observe the following order-by dates:

• UK orders – Dec 14
• US orders – Dec 10
• EU orders – Dec 5
• Rest of the world – varies, please contact us to check